What is
Customer Relationship Management?
Customer Relationship Management (CRM) focussing clearly on your most valuable asset: your customers.
Make the most of your valuable capital
In many companies, valuable hidden potential in the form of customer knowledge and customer interaction histories is lying dormant. This is where CRM solutions excel. You can unlock this dormant potential using CRM: with the introduction of a CRM, this knowledge is made transparent and can then be used throughout the whole company.
Recognize and meet your customers needs
Loyal customers are happy to do business with you, and enjoy telling others about it. Managing existing customers is a lot less costly than having to acquire new ones. So make the most of this potential and increase your customer satisfaction with the following:
- Clear and individual communication.
- First-rate service
- Accurate and up-to-date information.
- Meeting your customers' personal requirements.
CRM is a lot more than just software
CRM projects, to put it simply, consist of two parts. The first and larger part consists of "re-thinking": arriving at the specific strategy that you want to implement. The second and smaller part is the technology or software that supports the implementation of your CRM strategy.
CRM - what are the benefits?
CRM solutions support you in establishing professional customer management in your company, and bringing all of your business processes in line with your customer requirements. It does so by increasing transparency, efficiency and creating a corporate memory - which all contributes towards structured working throughout your company.