CRM glossary

A	G
Address management	Groupware
Analytical CRM
Appointment scheduling	H
	Helpdesk
B
B2B	I
B2C	Individual software
Benchmarking	Industry solutions
	Information management
C	Intranet
Campaign management
CAS	L
Communicative CRM	Lead management
Computer-aided selling	Link
CRM
CRM for small and medium-sized enterprises	M
CRM on demand	Marketing
CRM software	Mobile CRM
CRM solution
CRM specialist	O
CRM system	Opportunities
Customer acquisition
Customer care	P
Customer dossier	Process management
Customer excellence	Project management
Customer loyalty
Customer relationship	R
Customer service	Reporting
Customizing
	S
D	SaaS
Data protection	Sales
Data quality	Search functions
Data warehouse	Social CRM
Direct marketing	Software as a service
Document management	Standard software
Duplicate checking
	T
E	Telephony
E-business	Time management
E-mail integration
ERP	W
	Web controlling
	Webinar
	Workflow