CRM glossary

A	I
Address management	Information management

C	K
CRM	Customer relationship
CRM solution	Customer loyalty
CRM for small and medium-sized enterprises	Campaign management
CRM on demand
CRM software	P
CRM specialist	Project management
CRM system
Customer excellence	S
	SaaS
D	Software as a service
Direct marketing
Document management	V
	Computer-aided selling
E
ERP

G
Groupware

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