CAS IT Services: customer and information management for the IT industry
The key to success for IT companies is being able to market complex IT products and services so that they are understandable and attractive to the customer and to help the customer every step of the way ‒ from the initial installation to the final release.
The CAS IT Services industry solution has been developed to meet the requirements that IT companies expect from a CRM solution. IT service providers and software producers in all departments benefit from the solution which supports their processes from acquisition, customer consulting, to project management, support and to sales of the product. The solution was developed on the basis of CAS genesisWorld, the multi-award winning CRM solution for small and medium-sized enterprises.
- Reliable: all risks, milestones, budgets at a glance.
- Proven: successfully used by numerous IT companies. The results speak for themselves.
- Impressive functionality: Helpdesk, customer dossiers and many smart features for efficient processes.
- Service oriented: employee C can look after customer A while employee B is on holiday. Quick response times and excellent service.
- Relieving the load: knowledge available online thanks to the FAQ database. Reducing the number of calls to the hotline.