"In turbulent times, the needs of your customers change even faster. Especially the previous few months have proven that. In particular, the new CAS genesisWorld software generation helps you to shape and adapt to the new digital workspace. Users can securely access the network of customer and company data using all the usual devices such as laptops, smartphones, tablets, or smartwatches," says Martin Hubschneider, Founder and CEO of CAS Software AG. It's especially important for SMEs to actively shape their relationships and excite their customers and prospects. The new CAS genesisWorld x12 version contains a wide range of innovative functions which ensures you the perfect start into the digital future. Awarded the fair.digital and "Software Made & Hosted in Germany" quality seals, the integrated solution for SMEs supports companies in their daily business and guides you towards large-scale Customer Centricity," Martin Hubschneider is convinced.

 

Mobile freedom - anywhere and anytime

The new version provides you with the opportunity to communicate with customers, colleagues, and prospects anywhere and anytime - from the office, at home, or while on the go. You can access all important data while online or offline on your tablet, smartphone and now even on the Apple Watch as well as select Android Wearables.

 

Establish emotional loyalty through CRM/XRM

At a time of more and more online meetings, CAS genesisWorld supports you with comprehensive functions for the organization of video calls and online events. You can select interested potential event participants, invite them using personalized e-mails, and then question them in a follow-up survey. Subsequently, you can view the survey results in custom dashboards and initiate specific follow-up actions to create exciting customer experiences.

 

Smart wizards ease processes

Smart wizards, such as the convenient e-mail campaign wizard, the fan principle wizard, and the surprising company dossier wizard, now help you to become even more efficient in your daily processes: for example, with step-by-step support to structure and organize important operations. Processes, such as e-mail campaigns or opportunities, can thereby be simplified with Customer Centricity in mind. The refined Picasso search uses AI algorithms to compile an individual comprehensive overview of data that is relevant to the user. In at least 50 percent of searches, the smart wizard finds the search result even before the search term has been entered, suggests the found result to the user, and excites them with efficiency.

 

Strengthen teamwork by design

CAS genesisWorld x12 eases coordination and strengthens company-wide teamwork in the digital workspace even across the distance. New functions strengthen communication and support team leasers in the remote space. The new timeline view as well as the map view integrated in the team planning support you in keeping an overview. Thereby, when processing service calls, you can identify and send the employee closest to the customer's location to answer their call. This way, you can make your customer service more efficient as well as sustainable, and you can save time and money on travels.

 

Keep an overview with just one click

The graphical views and the dashboard designer now offer more customizing options and transparency than ever. As of now, you can use numerous visually optimized elements, such as views, charts, link lists, etc., to create your custom dashboards. All relevant KPIs (Key Performance Indicators) are immediately visible through color-highlighting and are updated automatically. Additionally, you can use pivot tables and combinable filters for transparent processes.

 

Maximum adaptability

Using the App Designer, CAS genesisWorld can easily be customized and adjusted to fit individual customer needs. From desktop to smartwatch: all interfaces with custom configuration remain consistent. The customized interfaces are update-safe and responsive on any device.

 

Digitally sovereign and in compliance with EU-GDPR

Especially in times of the mobile office and decentralized cooperation, trustworthy software is essential for companies and employees. Software made by CAS Software provides wide-ranging possibilities to integrate digital sovereignty in company processes.

 

Create central interfaces with OpenSync

The knowledge in any company is constantly evolving and becomes more and more complex. With the CAS OpenSync framework, you can integrate any third-party system, for example, collaborative solutions. The increasing number of connectors provides new possibilities to permanently extend the functions of CAS genesisWorld and make company knowledge available at one centralized location..

 

Overview of the new functions

www.cas-crm.com/products/cas-genesisworld/new-features-in-version-x12.html