Strengthen our customer relationship on the long term
Requirements
Sector:
Industry and Manufacturing
Industry and Manufacturing
- Automation of numerous interdepartmental processes
- Effectively reduce employee workloads
- Replacement of Excel spreadsheets and paper-based forms
- Support daily dialog with the customer
- Transparency and instantly accessible information
Benefits and advantages
- All information from all departments is now stored in a central database
- Automation of workflows for complaints, product sampling, creating price lists, etc.
- Make a call directly from the software
- The mail-merge feature makes communicating with customers and leads that much easier
- Used by management and in all company departments, such as sales, marketing, research and development, purchasing, and production
- Automated, transparent company processes
- Save time
Conclusion
Marc Züllig, managing director of IGP Powderful Solutions AG
"With CAS genesisWorld we now have a system that enables us to sustainably strengthen our customer relationship on the long term. To put it simply, this solution meets all our requirements."