CRM online – Convenient web-based CRM solution
Processing power and fast Internet connections are both affordable and widespread, so why not take advantage of this situation and combine both CRM and being online? The advantages of online CRM systems over offline CRM solutions will be illustrated below.
Advantages of online CRM solutions
No local installations necessary
If you have decided to implement a CRM system in your company you might run into software problems and hardware incompatibilities. However, when using a CRM system online you do not have to worry about any of these difficulties. All you need is an Internet connection, and your employees in marketing and sales management can instantly start working with the program. Online CRM systems require neither any downloading nor any local installing. Any configurations you make are instant, and you do not have to worry about having different settings or program versions on other computers. With specific access authorization you can make sure that every single employee, customer, or guest can access only certain areas within the online CRM system.
No specific browser or device needed
You can use any browser of your choice on any device you prefer. Imagine a salesperson on the way to a customer. Unfortunately he is late for his appointment, so he needs to make a phone call. Instead of having to worry about on which of his/her many phones he/she stored the telephone number, he/she logs into the CRM system app with his/her smartphone and quickly finds the necessary information. This means that your information is accessible from any device with an Internet connection, no matter what browser or operating system you are using.
Full cost control
As mentioned above, online CRM systems do not require local installing or any other software integrations. They also do not need backups, maintenance, or manual updating and upgrading. Servers or other hosting solutions are also not required. All these factors help to save money which you can invest otherwise.
Cloud solution - access your data anywhere
One of the greatest advantages of CRM online is being able to access your data in the Cloud from anywhere. No matter where you are or what kind of device you are using – as long as you have access to the Internet, you can access all of your stored information from your CRM database at any time. Even more useful is the fact that all entered data is synchronized with everyone who uses the online CRM.
CRM online and the xRM trend
Especially with the trend of xRM (Anything Relationship Management), gathering and processing vast amounts of information now benefits significantly from an online solution. With more and more information being gathered, and more and more people being involved in relationship management processes it is vital that all information is stored centrally, synchronized in real time, and accessible from all over the word.