The challenge facing all manufacturers is to be flexible enough to react to market changes while at the same time keeping an eye on costs. Modern machinery alone does guarantee competitiveness. What is essential is the ability to provide customers with professional service and support right from the start.
Your CRM software requirements
- Information from ERP, finance and production can all be managed together.
- Unparalleled service for longterm customer satisfaction.
- Save money by saving time.
With products becoming increasingly similar, the quality of service has become a decisive factor in ensuring customer satisfaction. Our products help you to create a common knowledge base. Members of staff have instant access to all information regarding customers and products, enabling them to answer all queries quickly and expertly during a call.
CRM software helps to keep everyone in the loop, regardless of their operational level, whether individual members of staff, departments or subsidiaries. Various add-ons such as ERP or accounting software ensure a continuous flow of information.
The software enables you to save time on a daily basis, especially when searching for documents, vacant appointments or addresses. Even field staff are seamlessly integrated into the customer information system. All information that used to be stored separately is now kept in one place, which makes searching for it that much easier and quicker. And as we all know: time is money.